Beringin

Legal

Privacy Policy

Last updated: 15 April 2025

Beringin ("we", "us", "our") is committed to handling information about the families and older adults we work with — and about visitors to our website — with respect and care. This document sets out what information we collect, why we collect it, how we use it, and how you can exercise your rights in relation to it.

Our registered address is No. 96, Jalan Sri Hartamas, 50480 Kuala Lumpur, Wilayah Persekutuan, Malaysia. If you have any questions about this policy, please contact us at [email protected] or by calling +60 18-756 2324.

1. Information We Collect

We collect only the information that is necessary for us to provide our services and communicate with families effectively. This includes:

  • Contact details — name, phone number, and email address, submitted through our website enquiry form or provided directly by telephone or email.
  • Service coordination details — information about the older adult in your household (preferred schedule, interests, address for visits) that you share with us so we can arrange appropriate companionship and check-in services.
  • Usage information — standard technical data collected automatically when you visit our website, such as your approximate location (country or city level), browser type, and the pages you visit. This is collected in aggregate and is not linked to your identity.
  • Cookie data — as described in our Cookie Policy.

2. How We Use Your Information

The information you provide is used for the following purposes:

  • To respond to your enquiry and discuss which of our services may be a suitable fit for your family.
  • To coordinate and deliver the companionship, check-in, or guidance services you have arranged with us.
  • To send brief written updates to the family contacts you have specified.
  • To maintain a contact log and service record for the duration of our arrangement.
  • To improve our website and understand how visitors use it, using aggregated, anonymised data only.

We do not use your personal information for automated decision-making or profiling, and we do not sell or share it with third parties for marketing purposes.

3. Legal Basis for Processing

We process personal information on the following bases under applicable Malaysian and international data protection principles:

  • Contractual necessity — where processing is needed to provide the services you have arranged with us.
  • Legitimate interest — where we have a reasonable and proportionate interest in processing information, such as responding to an enquiry made through our website.
  • Consent — where you have given us clear permission, for example when agreeing to receive written updates or accepting the use of non-essential cookies.

4. How We Store and Protect Your Information

Personal information is stored securely and accessible only to the members of our team who need it to deliver services or respond to your enquiry. We use reasonable technical and organisational measures to protect information from loss, misuse, or unauthorised access.

We retain personal information only for as long as it is needed for the purpose it was collected, or as required by applicable law. Contact and service records are typically retained for up to three years from the end of a service arrangement, after which they are securely deleted or anonymised.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

  • The specific family contacts you have designated to receive service updates — and no others.
  • Service providers who assist with our website hosting or communications, who are contractually required to handle information securely and only for the purpose of providing those services.
  • Relevant authorities, where we are legally required to do so.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct any inaccurate information.
  • Ask us to delete your information, subject to any legal obligations we may have to retain it.
  • Withdraw consent at any time where processing is based on consent.
  • Request that we restrict or stop processing your information in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time and in accordance with applicable law.

7. Cookies

Our website uses cookies to function correctly and to understand how it is being used. For full details, please see our Cookie Policy. You can manage your cookie preferences at any time through the consent banner on our homepage or through your browser settings.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and we encourage you to review their privacy policies before submitting any personal information to them.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to check this page periodically.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to us: